Small Business Growth Secrets:

A Figment5 Blog

How to Create a First-Time Client Experience That Gets People Talking

How to Create a First-Time Client Experience That Gets People Talking

How to Create a First-Time Client Experience That Gets People TalkingTesa Nicolanti

We’ve all been there. You walk into a business — and you’re immediately greeted with… silence. The vibe is off. You’re not sure where to go. No one offers help. You check in, get your service, and leave thinking: “That was… fine.” Fine doesn’t get people talking.

Marketing
How to Stop Losing Customers After Hours (Even If You’re a Team of One)

How to Stop Losing Customers After Hours (Even If You’re a Team of One)

How to Stop Losing Customers After Hours (Even If You’re a Team of One)Tesa Nicolanti

80% of Customers Who Reach Voicemail… Don’t Try Again. They want help now — and the next business on Google who answers the phone gets the booking. That means every missed call could be: A lost first-time client. A missed referral. Hundreds of dollars… gone.

Marketing
Is Your Website Working for You While You Sleep? Here's How It Could Be

Is Your Website Working for You While You Sleep? Here's How It Could Be

Is Your Website Working for You While You Sleep? Here's How It Could BeTesa Nicolanti

In 2025, your site isn’t just a digital business card. It’s your 24/7 assistant, salesperson, and customer concierge. And if it’s not set up to inform, convert, and capture — you’re leaving money on the table (while you sleep). Let’s fix that.

Marketing
5 Small Fixes That Could Bring You 5X More Customers

5 Small Fixes That Could Bring You 5X More Customers

5 Small Fixes That Could Bring You 5X More CustomersTesa Nicolanti

Marketing doesn’t have to mean blowing up your whole strategy or spending thousands on ads. Sometimes, the real magic is in the micro-fixes — the small shifts that plug leaky buckets and unlock big results.

Marketing